Support

Contact us

The fastest way to reach us is email: support@plant-sage.com. Fair support is part of the fair-billing promise — a real person reads and answers every message, usually within two business days.

When writing about a problem, it helps to include your iPhone model, iOS version, and what you tapped right before things went wrong.

Common questions

How do I cancel my subscription or trial?
Open PlantSage → More → PlantSage Premium → Manage subscription, or go to iPhone Settings → your name → Subscriptions. Cancelling during the trial means you pay nothing. You can also cancel from the paywall — no hidden steps.

Why is an identification wrong?
We show honest confidence scores instead of pretending to be certain. If the top match is wrong, pick another candidate or tap “None of these?” to search the catalog yourself — corrections help us improve.

Where do my photos go?
Photos are sent to our server and OpenAI only to answer your request and are not stored unless you explicitly enable the training opt-in (off by default). Details in the privacy policy.

How many free scans do I get?
3 AI scans per day (identification and health checks combined). Care reminders, your Garden, journal and badges are free forever.

Kontakt (Deutsch)

Du erreichst uns am schnellsten per E-Mail: support@plant-sage.com. Ein echter Mensch liest und beantwortet jede Nachricht, in der Regel innerhalb von zwei Werktagen. Abo kündigen: PlantSage → Mehr → PlantSage Premium → Abo verwalten, oder in den iPhone-Einstellungen unter Abonnements — ohne versteckte Schritte.